GET YOUR QUESTIONS ANSWERED
Do you want to know…
What exactly are complaints?
– Go to chapter 2
How to deal with the 4 types of complainers?
– Go to chapter 3
Why feedback and complaints are gifts and why they are the least expensive marketing tool?
– Go to chapter 4
How to handle complaints in the most effective, proven way, using janelle´s three-step gift formula?
– Go to chapter 5
How to be empathic -even when it’s hard-, recognizing and dealing with the 6 most impactful emotions in complaints?
– Go to chapter 6
How to ask powerful questions to get the most information?
– Go to chapter 7
How to listen actively and empathically, going beyond words?
– Go to chapter 8
How to read the clients body language cues accurately when they complain?
– Go to chapter 9
How to use 20 powerful complaint-handling phrases that work, based on neuroscience?
– Go to chapter 10
How to put into practice useful guidelines to deal with difficult and aggressive customers?
– Go to chapter 11
How to use tools to make stress work for you and your team, instead of getting burned out?
– Go to chapter 12
How to give and receive feedback in an effective, proven way
– Go to chapter 13